Coronavirus response

The health, safety and wellbeing of our residents and staff is at the heart of everything we do. We have prepared this statement in response to the coronavirus pandemic in the UK. It sets out the steps Accurocare homes are taking to protect residents, staff and visitors. We will update the statement in line with, and in response to any changes in current Government guidelines.

For more detailed information and guidance on Covid-19, please visit the NHS and websites.

Our staff are all trained in infection control and are vigilant to the symptoms of COVID-19. We have clear processes to follow if a resident or member of staff show such symptoms including isolation wherever necessary in line with government advice as well as ways in helping us fighting COVID-19.

Visiting our homes

To protect the health and wellbeing of our residents and staff, entry to both our care homes is currently restricted to:

  • Visits by professionals, such as GPs and the district nurse
  • Residents in end-of-life care
  • Pre-arranged socially distanced visits with family and friends in covered outdoor areas only. Please contact the relevant support team to arrange.

All visitors must follow the strict health and safety measures we have in place. If you are suffering from Covid-related symptoms or have been in contact with anyone who has the virus, please follow NHS guidelines and stay at home.

We understand how important it is for the mental health and wellbeing of our residents to stay in touch with their loved ones during this time. Staff in our homes have access to iPads and our teams are encouraging residents to connect through video calls. Please speak to our support team to arrange a call with your loved one.

Information about visiting our homes during the Winter 2020/21

Virtual tours and new admissions

Our homes are open for new resident enquiries. Whilst we are unable to offer in-person tours of our facilities at present, we are happy to provide virtual video tours, send out an information pack, and answer any questions you may have over the phone.

Pre-assessment for new residents is currently being done using forms sent out by email to the hospital or family. All new residents are tested for Covid-19 before entering the home. Once a new resident arrives, they are tested again and must self-isolate in their room for 14 days before mixing with other residents.

PPE and infection control

We have put in place a number of additional health and safety precautions to prevent infection in our homes. These include extra signage, hand wash stations, temperature checks, track and trace for visitors and infection control measures as specified under Public Health England guidelines. Staff are aware of the important role they have in preventing the spread of the virus.
We have plenty of PPE stocks and our staff are trained to ensure everyone uses the correct PPE provided.

Covid-19 testing and response

It is compulsory for all Accurocare staff members to take a weekly Covid-19 test. Residents are tested every 28 days as a precaution.

To date, there have been no instances of Coronavirus in our care homes. Should an outbreak occur in one of our homes, our teams are trained to act quickly and implement a total lockdown. All residents would be isolated from the outbreak and no visitors will be permitted. If a resident were to test positive, our support team would seek to notify their family and friends immediately.

Your questions

We understand this is an unsettling time and you may want to know more about the steps we’re taking to protect our residents and staff. For any queries, please contact:

St John’s Care Home – Joyce Roachford on 01865 247725
The Grange Nursing Home – Janet Campbell on 01256 851191
Zoar Care Home – Karen Williams on 01443 432262