Privacy policy

This is the privacy notice of AccuroCare Limited

We are required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations. We have listed the relevant documents in a later section and can make any available.

Service Users

The service operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, like service users/residents’ information, securely kept, retained and disposed of in line with data protection requirements. All employees are aware of their right to access any information about them.

Third Parties

All personal information obtained about others associated with the delivery of the care service, including contractors, visitors, relatives/Next of Kin etc will be protected in the same ways as information on residents/service users and employees.

The bulk of residents/service users, employees’ and thirds parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, e.g. when contacting the service through its website.

With residents/service users, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into their care and support plans.

With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks.

When recruiting staff, we seek applicants explicit consent to obtain all the information needed for us to decide to employ them.

All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.

Our website and databases are regularly checked by experts to ensure they meet all privacy standards and comply with our general data protection security and protection policies.

The service has a range of policies that enable us to comply with all data protection requirements. Foremost are:

  • Access to Employee Data
  • Complaints
  • Computer Security
  • Confidentiality
  • Consent to Care and Treatment
  • Data Protection
  • Record Keeping
  • Safe Staff Recruitment and Selection
  • Service Users’ Access to Records
  • Sharing Information with Other Providers

We only share the personal information of service users/residents, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of service users/residents’ information is with other professionals involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, e.g. when providing a reference.

The only exceptions to this general rule would be where we are required by law to provide information, e.g. to help with a criminal investigation. Even when seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would only do so with consent or ensure that the information provided is treated in confidence.

Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.

There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some way to have access to that information on request. The right to access includes both the information and any uses which we might have made of the information.

There are strict protocols in place that determine how long the organisation will keep the information, which are in line with the relevant legislation and regulations.

The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually.

If you have any questions about how we use your personal data that is not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • Phone us on 01923 350369
  • Email us at: info@accurocare.co.uk
  • Write to us at: AccuroCare Limited, 3 The Metro Centre, Dwight Road, Watford, Herts, WD18 9HG
  • You have the right to lodge a complaint with the Information Commissioner’s Office. Further information is available at https://ico.org.uk